United Petroleum Transports
JOB DESCRIPTION
Title: Customer Service Representative
Department: Customer Service
Location: Corporate
Reports To: Customer Service Manager
FLSA: Non - Exempt
Shift:
- Pay Week $:
- Sunday - 6PM - 4AM
- Monday - 6PM - 4AM
- Tuesday - OFF
- Wednesday - 6PM - 4AM
- Thursday - 8PM - 6AM
- Friday - OFF
- Saturday - OFF
- NON - Pay Week:
- Sunday - OFF
- Monday - OFF
- Tuesday - 6PM - 4AM
- Wednesday - OFF
- Thursday - 4PM - 2AM
- Friday - 6PM - 4AM
- Saturday - 6PM - 4AM
Purpose:
Embrace, promote and achieve the Vision, Values and Mission of the company, and to assist in meeting the Owner's plan each year. UPT is committed to the Guiding Principles of the Responsible Care initiative and anticipates that all employees will share our commitment by conducting themselves consistent with those principles to make the industry even safer for our employees and communities.
Essential Job Functions:
- Promote safety first in all actions; attend safety meetings and individual meetings regarding safety issues as required, to achieve the Vision and Mission of the company.
- Monitor inventories, build loads for customers for delivery by terminals, and prioritize deliveries.
- Provide coordination, monitoring, and oversight of logistics with other facilities.
- Maintain constant communication with customers to ensure we are meeting the customer's expectations.
- Actively participate in a positive manner to implement, support, monitor, and achieve departmental metrics and goals.
- Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.
- Record and maintain data related to loads delivered, such as confirmations, billing, and customer issues.
- Maintain constant communication with customers to ensure we are meeting the customer's expectations.
- Communicate with CSC Manager, Operations Managers (where applicable), and Fleet Managers, as directed.
- Complete first alert notifications on product service failures.
- Perform other duties assigned by Customer Service Manager as needed.
Minimum Qualifications for Consideration:
- Requires careful attention to detail and an eye for continuous improvement and problem-solving
- High School Education or equivalent
- 1 year in logistics or 2+ years in customer service
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Ability to prioritize and manage multiple projects
- Self-starter with detail-oriented work habits
- Able to maintain confidentiality
- Display professional demeanor
- Excellent organizational skills
- Good interpersonal skills; able to work well with wide range of individuals
- Demonstrate dependability through good attendance and adherence to timelines and schedules
- Ability to type 35 wpm
- Knowledge of Microsoft Office (Excel, Word, Outlook)
- Knowledge of basic company employment policies and procedures
Physical Requirements:
- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
- Occasional lifting (up to 20 pounds).
Working Conditions:
- Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.