Customer Service Representative

Customer Service Representative requires:

• GED, high school diploma
• SAP
• Optical experience
• 1+ years' customer service, hospitality, call center
• MS Office
• Good computer navigation skills
• Ability to work from home
• Laptop
• LAN connected, no WIFI

DUTIES:

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Luxottica's Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up-to 90% of assigned shift.
• Performs all other duties as assigned.