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Customer Service Representative
- Location: United States
- Work model: Remote
- Posted August 5, 2026
- Job ID: JPC - 207407
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Job Description
Day shift 8am to 5pm
Quote Management & Follow-Up (Primary Focus)
- Proactively track all open service quotes and conduct systematic follow-up to drive order conversion
- Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed
- Identify and escalate high-value or at-risk quotes to sales leadership
- Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities
Order Processing & Coordination
- Convert accepted quotes into sales orders accurately and efficiently
- Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed
- Coordinate with production, planning, and logistics teams to ensure timely fulfillment
- Communicate order updates, delays, or changes to customers as needed
- Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time
Data Management & Reporting
- Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system
- Generate reports on quote volume, conversion rates, and follow-up effectiveness
- Ensure data integrity and compliance with company processes
At least 1 year experience in Customer service position.
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Job details
Job ID JPC - 207407
Location United States
Work Model Remote
Job Type Contract
Experience 2-5 years
Industry Healthcare - Health Services
Pay Rate $21 - $24 (Hourly)
Posted August 5, 2026
Skills Customer Service
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