Customer Service Representative

Customer Service Representative Job Details | Mativ Holdings, Inc.

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website''s operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website''s performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies.

Modify Cookie Preferences

Reject All Cookies Accept All Cookies

Skip to main content

• Home
• Search Jobs
• Job Categories
• Administrative
• Customer Service
• Environmental, Health & Safety
• Engineering, Research & Development
• Finance & Accounting
• Human Resources & Communications
• Information Technology
• Legal
• Production & Operations
• Quality
• Sales & Marketing
• Supply Chain

Search Jobs

• Home
• Search Jobs
• Job Categories
• Administrative
• Customer Service
• Environmental, Health & Safety
• Engineering, Research & Development
• Finance & Accounting
• Human Resources & Communications
• Information Technology
• Legal
• Production & Operations
• Quality
• Sales & Marketing
• Supply Chain

Language

• Català (Espanya)
• Deutsch (Deutschland)
• English (United States)
• Español (España)
• Français (France)
• Italiano (Italia)
• Nederlands (Nederland)
• Polski
• ()

View Profile

Employee Login

Search Jobs

Job Description

Apply now

Customer Service Representative

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

POSITION TITLE: Customer Service Representative

LOCATION: New Berlin, WI

JOB DESCRIPTION:

Our Customer Support Representatives are at the center of our customer's daily activities, whether it is taking in-bound calls, trouble-shooting, entering orders, preparing quotations, working with our sales teams, or coordinating orders with our internal departments.

RESPONSIBILITIES:

• Effectively manage incoming calls
• Service new and existing accounts
• Accurately and efficiently enter orders
• Work with the sales team to provide quotations to customers
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Keep records of customer interactions
• Recommend products or services by asking fact finding questions
• Provide technical support to customers
• Expedite orders and quotations when needed
• Work with internal departments to better serve our customers
• Take the extra mile to engage customers

QUALIFICATIONS:

Education/Certifications/Experience Required:

• 2-5 years proven customer support experience
• High School diploma required, bachelor's degree is a plus
• Microsoft Excel skills required
• Customer service driven
• Strong phone and listening skills
• Familiarity with CRM systems and practices
• Self-motivated and the ability to work independently with minimum supervision
• Creative problem-solving skills
• Excellent communication and presentation skills
• Strong math aptitude
• Ability to multi-task, prioritize, and manage time effectively

Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

WHAT WE OFFER

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.

ABOUT MATIV

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.

Apply now

• Leadership
• Ethics and Compliance
• Open Positions
• Working at Mativ
• Students and Graduates
• Career FAQs

×

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies

These cookies are required to use this website and can''t be turned off.

Show More Details

Required Cookies Provider Description Enabled SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor''s device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Show More Details

Functional Cookies Provider Description Enabled Vimeo

Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.

Cookie Policy

Privacy Policy

Terms and Conditions

YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Cookie Policy

Privacy Policy

Terms and Conditions

Advertising Cookies

These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.

Show More Details

Advertising Cookies Provider Description Enabled Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cookie Information

Privacy Policy

Terms and Conditions

Google Tag Manager

Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more.

Privacy Policy

Terms and Conditions

LinkedIn

LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

Cookie Policy

Cookie Table

Privacy Policy

Terms and Conditions

Confirm My Choices

Reject All Cookies Accept All Cookies