Customer Service Representative

Pay Rate: $20 per hour
Location: Cary, NC
Work Mode: Full-time virtual position
Start Date: 9/28/2026

Responsibilities:

• Handle inbound customer service inquiries via telephone and email.
• Resolve complex customer issues with effective listening and attention to detail.
• Deliver a service experience that exceeds customer expectations.
• Provide assistance during open enrollment periods for voluntary benefit policies.
• Service inquiries related to Billing, Claims, and Plan Information for existing plans.
• Maintain professionalism and make customer connections.
• Continuously improve individual performance and company processes.
• Work from a home office with periodic visits to the office for team events and training.
• Respond to customer requests and provide solutions that best match their needs.
• Research requests regarding product aspects, policy provisions, and claim status.
• Efficiently process transactions and track responses to ensure completion.
• Enhance customer relationships using strong communication and empathy.
• Support special product and service campaigns as needed.
• Access and navigate multiple electronic systems to provide integrated responses.
• Perform responsibilities in a professional manner with strong verbal and interpersonal skills.

Requirements:

• 2 years of customer service experience.
• Flexible to work specific shifts between 8:00am – 8:00pm EST, Monday through Friday.
• High School diploma or GED.

Preferred Skills:

• Some college experience, trade, or professional certification.
• Insurance or Financial Services industry experience.
• Prior Call Center experience is highly preferred.
• Ability to learn quickly and develop functional knowledge of company products.
• Strong computer/keyboard skills, math, analytical, and problem-solving skills.
• Superb listening skills and professional communication skills.