Customer Service Representative

Customer Service Representative

We are seeking a highly organized and customer-focused professional to support a busy service department. This role is ideal for someone who enjoys problem-solving, coordinating with multiple teams, and providing excellent customer support in a fast-paced environment.

Key Responsibilities of the Customer Service Representative:

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• Serve as the first point of contact for customer inquiries via phone and email, gathering information and ensuring requests are handled efficiently.
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• Coordinate service requests between customers, internal service teams, and external contractors.
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• Create and manage service orders, purchase orders, and related documentation.
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• Prepare and distribute schedules, work orders, service manuals, and support materials for field technicians.
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• Maintain accurate records and provide timely follow-up throughout the service process.
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Qualifications of the Customer Service Representative:

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• At least 1 year of customer service experience in an office or service-oriented environment.
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• Strong verbal and written communication skills.
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• Excellent organizational abilities with strong attention to detail.
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• Ability to manage multiple priorities and adapt in a fast-paced setting.
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• Proactive, dependable, and team-oriented mindset.
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What We're Looking For

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• An outgoing professional with a positive attitude and strong customer service skills.
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• Someone who communicates effectively with a variety of personalities and works well under pressure.
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• A self-starter who takes ownership of tasks and follows through to completion.
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• Strong internal communication and collaboration skills.
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Why Apply?

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• Join a stable, well-established organization with a strong team environment.
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• Work alongside experienced professionals who value collaboration and customer satisfaction.
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• Casual office atmosphere with supportive leadership and long-tenured employees.
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Apply today if you're ready to bring your customer service expertise to a dynamic and growing team.