The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive. • Inform prospective members about our membership options and current promotions.

Benefits:

• Free gym membership
• 401(k)
• Employee discounts
• Free uniforms
• Training & development

Customer Service Representative

Job Description & Performance Expectations

JOB DESCRIPTION
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive
top-notch customer service. This is a part-time, hourly non-exempt position.

RESPONSIBILITIES & EXPECTATIONS

Member Experience & Sales Support
• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts

Front Desk Operations & Compliance
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned

These duties and responsibilities may change at any time.