Position: Customer Service Representative
Location: 50 Eastdale Avenue Poughkeepsie, NY, 12603
Division: Urology
Classification: Full Time Non-Exempt Hourly
Reports to: Practice Director
Hours/ Travel: Monday-Friday, 8:30 AM-5:00 PM.
Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
DUTIES AND RESPONSIBILITIES:
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
- Creating testing orders for patients and faxing or mailing as per patient request.
- Faxing medical records to facilities authorized to receive patient information.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
- Other duties as assigned.
EDUCATION & EXPERIENCE
- Minimum of a High School Diploma and 1 - 2 years of experience in customer service, or equivalent combination of education and experience.
- Previous experience in a call center and/or medical practice desired
QUALIFICATIONS & REQUIREMENTS
- Exceptional phone manner
- Excellent interpersonal and communication skills.
- Ability to apply knowledge of office procedures and carry out tasks accordingly
- Ability to utilize the EMR system effectively.
- Ability to type 35 wpm with 90% accuracy.
- Must be flexible, organized, and function well under pressure.
- Bi-lingual English/Spanish is preferred.
Premier Medical Group is an Equal Opportunity Employer