Customer Service Representative :: McLean, VA (Hybrid)

Customer Service Representative 

Location: McLean, VA (Hybrid)

Duration: 12+ months

Job Overview:

Seeking for a Customer Service Representative to supporting hotel leaders and suppliers through customer service, supply chain guidance, training, and purchasing support. The candidate will handle a high volume of emails, manage approximately three customer-related calls per day, track activities in Salesforce and Microsoft Teams, analyze trends, and collaborate cross-functionally to enhance supplier adoption and hotel purchasing outcomes.

Responsibilities:

• Manage heavy email volume and customer inquiries
• Handle supplier and purchasing-related support calls
• Provide procurement and supply chain guidance to hotel leaders
• Identify trends and recommend process improvements
• Track activities and reporting in Salesforce and Microsoft Teams
• Conduct coaching and training sessions for hotel teams
• Collaborate with internal stakeholders and suppliers
• Support strategic initiatives and supplier expansion efforts
• Resolve customer and supplier concerns professionally

Ideal Candidate Profile:

• Background in hospitality or hotel operations
• Experience in procurement, purchasing, or supply chain
• Strong customer service and problem-solving skills
• Ability to professionally handle dissatisfied customers
• Proficient with Salesforce, Teams, and Microsoft Office
• Self-starter who can work independently and influence others
• Strong analytical and relationship-management skills

Must-Have Qualifications:

• High School Diploma or GED
• 2 years of customer service experience
• 1 year of experience in hospitality, procurement, supply chain, or hotel operations
• Experience in hotel operations, hotel sales, or procurement
• Strong Microsoft Office skills
• Excellent written and verbal communication
• Ability to manage multiple priorities simultaneously

Preferred Qualifications:

• Bachelor's Degree
• 3 years of experience in hospitality, procurement, supply chain, or operations
• Spanish bilingual skills (preferred, not required)