Customer Service Representative

Overview

Customer Service Representative | Mayfield Village, OH

Some of our clients have been bringing their pets here for decades. They call to book a new puppy's first vaccines, check in about the senior dog they've had since he was a puppy, and by the second visit they know your name. At Village Veterinary Clinic in Mayfield Village, the front desk is where more than 50 years of relationships keep growing. We're hiring a full-time Customer Service Representative to be the first voice our clients hear and a face they look forward to seeing.

About the Practice

We've cared for pets in Mayfield Village since 1972, serving Mayfield, Highland Heights, Willoughby, Mentor, and beyond. We're a full-service companion animal hospital focused on comprehensive wellness care and current standards of care. Our greatest source of pride is the trust our clients place in us, and the relationships we've built with them and their pets over the years.

What You'll Help Make Possible

• Clients who feel recognized and welcomed every time they call or walk in
• A well-scheduled day that keeps appointments running on time
• Clear answers that help clients feel confident about their pet's care
• Accurate records and payments that keep things running smoothly behind the scenes
• Client relationships that carry on to the next generation of pets

What We're Looking For

Required:

• 1-2 years of experience in a veterinary setting
• Availability for 9 to 10 hour day shifts, including rotating weekends
• Comfortable using computers, phone systems, and scheduling or practice-management software

Preferred:

• Warm, clear communication in person and on the phone
• Organized and detail-oriented
• Calm and kind when the phones get busy
• Enjoys building long-term relationships with client

Schedule

• Full-time, Day shift
• 9 to 10 hour shifts
• Rotating weekends
• No holiday shifts required

Compensation

Compensation for this role starts at $18.00 per hour, with final pay based on experience and role alignment.

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out: www.villageveterinaryclinic.com

Village Veterinary Clinic is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.

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