Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Mason, OH

Pay Rate: $20.00 per hour

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Talk, Solve, Smile-That's the Job.

Are you passionate about customer service and problem-solving? Join a growing family-owned manufacturer of custom luxury shower enclosures known for exceptional quality and customer satisfaction. We are seeking a professional, detail-oriented Customer Service Specialist who thrives in a fast-paced environment and enjoys helping customers while supporting internal teams. This is an excellent opportunity for someone looking to build a long-term career with a respected industry leader. Education Requirements

• High school diploma, GED, or equivalent required
• Additional customer service or business coursework is a plus

Experience Requirements

• 1-3 years of customer service or call center experience required
• Strong Microsoft Outlook and Excel skills
• Excellent communication and interpersonal skills
• Strong organizational, follow-up, and problem-solving abilities
• Ability to work independently and manage multiple priorities
• Strong math skills, including fractions and decimals
• Professional demeanor with a commitment to customer satisfaction
• Excellent attendance and reliability required

Job Duties

• Answer incoming customer calls and provide product support
• Make outbound calls to assist customers with product selection
• Verify customer orders for accuracy prior to submission
• Prepare and submit orders for processing
• Input warranty registration information into company databases
• Track and document customer interactions and call information
• Assist walk-in customers with products and services
• Communicate professionally with customers and coworkers
• Collaborate with Quality, Engineering, and other departments to resolve issues
• Support continuous improvement initiatives and quality standards
• Perform additional duties and projects as assigned

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Turn your people skills into a paycheck. Start here.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative supports customers by providing knowledgeable assistance and helping resolve questions through professional communication and attentive service. This role requires strong listening skills, organization, and attention to detail.

The Customer Service Representative works closely with coworkers and customers to ensure requests are handled accurately and efficiently while maintaining positive business relationships. Dependability and professionalism contribute to long-term success.

This career rewards individuals who enjoy helping others while supporting excellent customer experiences.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.