Customer Service Representative

Job Description:
The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring analysis and use of individual judgment.

Specific duties for this position include
handling inbound and outbound calls and/or emails, use of technology systems, troubleshooting problem jobs, report generation, following through on customer inquiries, and the retention and acquisition of
industry/position required knowledge. Supervision ranges from close to general.

ESSENTIAL DUTIES: All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability
for overtime as needed:

1. Answers phones
2. Takes new orders
3. Takes redo
4. Answers Technical Questions
5. Price Quotes
6. Researching frame mix ups
7. Searching for Lost frame
8. Tracking lost shipments Consolidated and UPS
9. Answer texts on Heymarket all throughout the day
10. Fill out & Send "waiting for frame cards for multiple accounts
11. Call or text accounts to inform them of a breakage on a job and there will be a delay
12. Making calls out to other labs researching late jobs for an ETA to give our accounts
13. Makes follow-up calls to account with requested information
14. Make Shipping labels
15. Add jobs to the Communication Board
16. Some Data Entry to fix job at the accounts request