Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position at Burns Insurance Agency LLC, 500 S Central Ave, Marshfield, WI 54449 (715-387-0002).
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients as well as new, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry experience preferred
BenefitsPaid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Retirement Plan
Evenings Off
Career Growth Opportunities
Tuition Reimbursement
Responsibilities
- Process quotations, binders, certificates of insurance, new business, renewals, cancellations, endorsements, and first report of claims as needed.
- Maintain complete and accurate files and input necessary data on the company's agency management system
- Take premium payments from customers.
- Provideexceptional customer service.
- Provideon-going support to insurance clients as needed.
- Provide support to our Sales staff in obtaining, maintaining, and expanding business
Requirements- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- A Property & Casualty insurance license will be required and with the right candidate, we can assist in obtaining the license.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.