Job Summary
Drees Electric is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling customer inquiries and complaints, problem solving, and ensuring a steady stream of communication with our customers. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Help Customers find the right product based on their needs
- Complete work orders, return customer calls, and respond to customer complaints
- Process receivables and perform light billing tasks as needed
- Perform other duties as needed which may include cross-training in related positions
Qualifications:
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Benefits/Perks
- Health/Dental/Vision Insurance
- Employee Discount
- Paid Time Off
- Growth and Career Advancement Opportunities
- Great Working Environment
Family owned and operated since 1947
From our humble beginnings in a small storefront on Main St. to our current location on Marinette Ave. Drees Electric has been proud to serve the communities of greater Marinette, Menominee, and Oconto Counties for over 75 years. Our team of experts is dedicated to providing the best service, selection, and value to our customers, while staying true to the family principles that we were founded on.
Wide array of servicesWe are proud to not only provide the best selection of appliances and mattresses, but we are also the area leader in appliance service and electrical contracting. Our service technicians and electricians are ready to handle jobs both large and small, as well as residential, commercial, and industrial.