Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in Manchester, NH. 

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner
• Process outgoing calls in a timely manner
• Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• Analyze remakes by customer and ensure any issues are resolved
• Perform cross-selling and sales calls
• VDLP: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
• Submit new doctors to LMS
• Responsible for Pricing
  • Manage price lists for ADL and IDA
  • Assist Accounting and Sales with pricing and pricing requests
  • Make decisions to either set up a new catalog or use an existing one
• Manage and set up new accounts
• Customer retention
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Listening Skills
• Attention to detail and accuracy

Minimum Education and Experience Required:

• Required: High school diploma or equivalent
• Preferred: Minimum 5 years of experience in a dental environment or call center

Hazardous Materials or Equipment Used:

• General office equipment

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 25 pounds