Customer Service Representative

Connexion Systems + Engineering

MALVERN, PA
4 days ago

$24–$26 Per Hour

Highlights

Run daily reports for customers as needed and analyze results, present to CSR to communicate with plant and customer. Receive extended lead time report, communicate delays to customers, and reschedule items in SAP.

Numbers & Facts

Location	MALVERN, PA
Industry	Staffing/Employment Agencies
Salary	$24–$26 Per Hour
Company Size	500 to 999 employees
Year Founded	1999
Website	https://www.csetalent.com/

Description

Job Title: Customer Service Representative
Pay Rate: $24-$26/hr.
Location: MALVERN, PA
Duration: Approved through 11/27/2026 could extend based on business needs
Shift: M-F 8am-5pm (1 hour lunch)

Required Qualifications:

A combination of formal education such as bachelors degree, associates degree with certifications and/or at least
1-2 years of progressive customer service experience
Excellent communication skills
Excels at interpersonal and relationship management skills
Prior experience with the ability to successfully resolve conflict
Strong ability to multi-task
Some exposure to building products and/or retail industry preferred
Developed systems aptitude and Microsoft Office skills
SAP and Salesforce experience preferred

PREFERRED OR DESIRED QUALIFICATIONS:

Demonstrates relentless customer service
Flexibility in working hours 8:00am 5:00pm
Willingness and ability to work from home during inclement weather or emergency situations requires home phone line & internet
Strong organizational skills
Concise communication skills
Team player
Responsible
Influencing Skills
Highly developed interpersonal skills
Unwavering personal values
Intermediate Excel and MS office capability
Systems aptitude i.e. Salesforce/SAP
Ability to multitask at a high level

Responsibilities:

(60%) Order Management & Customer Service Supply Chain Support
Run daily backorder report
Create backorders in SAP
Schedule/slot back orders in Salesforce
Receive extended lead time report, communicate delays to customers, and reschedule items in SAP
Receive daily carrier delay report and email customers informing them of the delay
Run daily reports for customers as needed and analyze results, present to CSR to communicate with plant and customer
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
(30%) Order Management
Accept, enter, schedule and maintain orders within SAP
Schedules/slots orders in Salesforce
Use Order Entry Document Manager (OEDM) to maintain documents
EDI processing run regular report to identify new EDI orders and process accordingly
Ability to build efficient truckloads and schedules in coordination with the traffic department
Verify accurate information on ship schedule/OEDM
(10%) Conflict Management
Maintain customer records within all software databases
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.

About Company

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity. Over the last 20 years Connexion has built the most admired team of staffing experts in the industry. We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want