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Client Services Jobs

Customer Service Representative

Staff Financial Group

Macon, GA

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JOB DETAILS
SKILLS
Billing, Billing Software, Communication Skills, Customer Relations, Customer Support/Service, High School Diploma, Marketing, Microsoft Office, Microsoft Product Family, Presentation/Verbal Skills, Product Pricing, Record Keeping, Software Administration, Track Customer Issues, Writing Skills
LOCATION
Macon, GA
POSTED
1 day ago
Job Description

Customer Service Representative

Primary Duties and Responsibilities:
  • Interact with customers either in-person or via telephone to provide information about products and services; make suggestions about other products and services the Company offers.
  • Keep up to date of product line, prices, installation time, various marketing, and promotional services.
  • Opens Customer accounts by recording information.
  • Process new service application for phone and/or internet.
  • Maintains Customer records by updating account information.
  • Work front counter taking payments occasionally.
  • Maintain records in Company software billing system of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customer billing or service complaints.
  • Check and respond to emails concerning service inquiries sent from the company website.

Minimum Qualifications
  • High School Diploma; a minimum of two (2) years of experience in customer service.
  • Excellent customer service skills.
  • Strong knowledge in Microsoft Office products.
  • Strong oral and written communication skills.
Please send your resume to Andree@stafffiancial.com for immediate consideration.

About the Company

S

Staff Financial Group

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