Customer Service Representative
Job Description:
A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.
Primary Responsibilities:
- Provide accurate and complete response to high volume of incoming customer service inquiries
- Order Entry/Management - new orders, return orders, sample orders, credits, debits
- Maintain backlog to reflect customer requirements, manage all expedite requests
- Handle customer complaints and/or elevate when necessary.
- Coordinate with various other departments to solve problems
- Exercises good judgment within defined practices and procedures to determine appropriate action.
- Build relationships and trust though out the company and with customers.