Customer Service Representative

This position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations. Manage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experience.

Overview:

Looking to TRADE up to a better opportunity?

 

Bud Anderson is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team! This position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations. 

 

 

Schedule:

 

• Monday - Friday (8am-5pm)
• During peak season, overtime is mandatory with weekend availability needed 

What you will do:

• Answer incoming calls from new and existing customers
• Manage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experience
• Schedule service calls and appointments for customers
• Coordinate and dispatch service technicians to multiple locations, ensuring timely response to customer requests.
• Work collaboratively with a remote team to share information, address challenges, and provide support when needed.
• Participate in training sessions to familiarize yourself with company policies, procedures, and service offerings.

What you bring:

• Strong communication and interpersonal skills.
• Ability to manage and prioritize tasks in a fast-paced environment.
• Empathetic and customer-focused approach.

 Benefits:

• Comprehensive training provided.
• $15 hourly plus commission 

 

Who we are:

Bud Anderson is a leading provider of HVAC, plumbing, electrical, and generator services. We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

 

If you are a customer-focused individual with excellent communication skills we invite you to apply for this exciting opportunity to contribute to our team's success!

 

We are an Equal Employment Opportunity Employer