Customer Service Representative

• Job Title: Customer Service Representative (Hybrid)
• Location:Louisville, KY 40219
• Pay Rate: $17.00/hour on W2
• Duration: Contract with potential for Full-Time conversion

Work Schedule

Training (Onsite):

• Monday Friday
• 8:00 AM 4:30 PM
• First 6 8 weeks (or until successful completion of training)

Regular Schedule:

• Monday Friday
• 9:30 AM 6:00 PM

Work Arrangement

• Hybrid position
• Training will be fully onsite.
• After successful completion of training, employees may transition to working from home.
• Employees may be required to return onsite if performance, attendance, or productivity expectations are not met.

Required Qualifications

• Minimum 1 year of call center experience
• Excellent customer service and communication skills
• Strong problem-solving abilities
• Proficiency in Microsoft Office
• Typing speed of at least 35 WPM
• Healthcare experience preferred
• Pharmacy Board Technician Registration required before or on the first day of employment
• Reliable transportation
• Must reside within 100 miles of Louisville, KY
• Ability to work the required schedule without exceptions

Key Responsibilities

• Handle inbound and outbound calls from patients, caregivers, and healthcare providers
• Provide accurate information and exceptional customer service
• Process prescription refills and schedule shipments
• Resolve customer inquiries and concerns
• Provide appropriate follow-up and next steps
• Follow company policies and procedures
• Work effectively in a fast-paced customer support environment