Customer Service Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, solving routine concerns, and building positive customer relationships.

Responsibilities

• Welcome customers and provide friendly, professional assistance.

• Identify customer needs and recommend appropriate solutions.

• Address routine customer questions and concerns.

• Communicate product and service information clearly and accurately.

• Assist with customer follow-ups and relationship-building activities.

• Support customer satisfaction and engagement initiatives.

• Maintain accurate records of customer interactions and follow-up activities.

• Communicate customer feedback and questions to appropriate team members.

• Assist with promotional and customer outreach activities.

• Help create a welcoming and positive customer experience.

• Collaborate with team members to achieve customer service objectives.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, professional, and customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Comfortable interacting with customers and the public.

• Reliable, adaptable, and self-motivated.

• Previous customer service, retail, hospitality, sales, or office experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching