Location: Indianapolis, IN
Manager: Director of Logistics
Pay Status: Exempt - Salary (bi-weekly)
Summary
The Customer Service Representative serves as the primary point of contact for our logistics/transportation customers. This role involves handling inquiries, resolving complaints, processing orders, and providing information about services while maintaining a high level of professionalism and customer satisfaction.
Sagepoint Logistics embodies core values of dependability, excellence, and integrity.
Responsibilities
- Serve as a primary point of contact for assigned customers, responding to inquiries through phone, email, and other communication channels.
- Work closely with drivers, dispatchers, and operations personnel to resolve service issues and ensure customer expectations are met.
- Assist with the collection, processing, and verification of Proof of Delivery (POD) documentation.
- Monitor load status and proactively communicate pickup, delivery, scheduling, or service updates to customers.
- Maintain customer records and update account information in company and customer systems.
- Follow up with customers to ensure issues are resolved.
- Meet performance metrics such as response time, resolution time, and customer satisfaction.
- Maintain accurate customer records, load information, and account documentation within company systems and customer portals.
- Provide accurate information about services, policies, and procedures.
- Occasional travel may be required for customer meetings, industry events, or company functions.
Requirements
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 2+ years of customer service, logistics, dispatch, or transportation experience strongly preferred.
- Previous experience working with a local or regional trucking fleet is a plus.
- Familiarity with Alvys TMS is a plus.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving skills and the ability to handle customer concerns professionally.
- Ability to work independently while contributing to a collaborative team environment.
- Proficiency in Microsoft Office applications, including Outlook and Excel.
Sagepoint Logistics is an equal opportunity employer. Women, veterans, and minorities are encouraged to apply.