Customer Service Representative $23–$28 per hour, depending on experienceFull-Time | Littleton, MAMonday–Friday | 7:30 AM–4:30 PM | 1-hour lunch Earn an additional $100 for on-call week each month, plus $10 for every call taken! At Basnett Plumbing & Heating, a family-owned company dedicated to exceptional customer service, quality workmanship, and employee growth, we're looking for a friendly Customer Service Representative to join our team! If you enjoy helping people, have excellent communication skills, and thrive in a busy office environment, this is a great opportunity to build a rewarding career with a company that truly values its employees. Why Join Basnett Plumbing & Heating?Family-Owned and People-Focused: Join a supportive, close-knit team where employees are valued, teamwork matters, and everyone's contributions make a difference.Local Company, Better Work-Life Balance: Enjoy a consistent weekday schedule with a company focused on serving the local community.Growth and Development Opportunities: Build your skills through ongoing training, professional development, and opportunities for long-term career advancement.What You'll Be DoingAnswer incoming calls, emails, and customer inquiries with professionalism and careSupport scheduling service appointments Communicate appointment details, schedule changes, and follow-ups with customersMaintain accurate customer information and recordsWork closely with technicians, dispatchers, and office staff to support daily operationsAssist customers with questions, concerns, and service requestsManage multiple priorities while keeping daily schedules organizedHelp ensure a positive customer experience from the first call through service completionWhat We're Looking ForAt least 1 year of customer service experience, preferably in a service-based industryExperience in HVAC, plumbing, or another skilled trade is a plusPrevious scheduling or dispatching experience is a plusStrong phone etiquette and excellent communication skillsHighly organized with the ability to multitask in a fast-paced environmentComfortable using computers, scheduling software, and customer management systemsExperience with Service Titan is preferredDependable, detail-oriented, and team-focused with a positive attitudeCommitment to delivering outstanding customer serviceWhat We OfferHealth insurance with company-paid contributions (60% for individual / 40% for dependents)100% company-paid dental insurance100% company-paid short-term and long-term disability insuranceCompany-paid life insurance401(k) with up to 4% company match7 paid holidays annuallyPaid vacation – up to 4 weeks, depending on tenure5 paid sick days annually1 paid day off during your birthday monthUp to $500 annually toward a gym membership or Wellhub Silver membershipOngoing training and professional development opportunitiesEmployee discounts on HVAC services, equipment installations, and materialsComplimentary annual HVAC maintenance for eligible employee homeownersAdditional perks including monthly haircut reimbursement, weekly nutritional products, and paid bereavement leaveIf you're passionate about helping customers, enjoy staying organized, and want to be part of a family-owned company that invests in its people, we would love to hear from you. Apply today and take the next step in your career!Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.