Customer Service Representative

Skills: General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting and routinely travels for work within walking distance of location of primary work assignment. Duties: The Customer Service Representative (CSR) ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact.

Duties:

• The Customer Service Representative (CSR) ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact.
• Resolution may require system research and/or contacting experts in other areas of the company. Although some encounters may require multiple interactions, the CSR strives for the company goal of "first time resolution whenever possible.

Skills:

• General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting and routinely travels for work within walking distance of location of primary work assignment

Education & Experience:
Must meet one of the following:

• Bachelor's degree from an accredited college or university.
• Two (2) years of college coursework (at least 48 credit hours) plus one (1) year of experience in a specialized customer service environment.
• High school diploma or equivalent with two (2) years of experience in a specialized customer service environment.