Our Client, a Banking company, is looking for a Customer Service Representative (Level III) for their Tampa, FL location.
Responsibilities:
- Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
Requirements:
- Requirement of 2 or more years of customer service experience and below skills.
- Attendence Is A Must In This Role!
- Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
- Positive attitude that embracing coaching as an opportunity to improvement in current role
- Ability to handle confidential matters and sensitive information in a responsible manner.
- Ambitious and self-motivating
- Customer Service Skills Required
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities