Customer Service Representative (Level III)

Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements. Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.

Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Fort Worth, TX location.
 
Responsibilities:

• Rbcc hbs lob overview:
• Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans.
• Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.

 
Requirements:

• REQUIREMENT of 2 or more years of customer service experience and below skills.
• Attendence is a must in this role!
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating
• Customer Service Skills Required

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities