Company & Role Overview
CR&A Custom Inc. is a Los Angeles large-format printing company producing vinyl banners, barricades, custom signage, building wraps, vehicle graphics, and floor visuals for clients across events, retail, tradeshow, and out-of-home advertising.
We are seeking a Customer Service Representative to serve as the first point of contact for incoming client requests and to support our sales team through the full order lifecycle. This is a high-volume, detail-driven role for someone who is organized, calm under deadline pressure, and comfortable coordinating between clients and a production floor.
Primary Responsibilities
- Respond to inbound client inquiries by phone and email, and route new opportunities to the appropriate sales representative.
- Gather job specifications from clients, including size, quantity, substrate, finishing, and required delivery dates.
- Prepare and issue quotes and order confirmations, and follow up on outstanding quotes and proof approvals.
- Enter and maintain orders in the company ERP system, keeping specifications, pricing, and dates accurate throughout the job.
- Track job status against promised dates and proactively notify clients of any changes.
- Coordinate with production, shipping, and installation teams to confirm job requirements and delivery logistics.
- Handle order changes, reprints, and client complaints, escalating to sales or management as needed.
- Support pre-invoice preparation by confirming that all billable costs and change orders are captured.
- Maintain accurate client records and contact information.
Qualifications
- 2 or more years in customer service, inside sales support, or order entry. Experience in printing, signage, or a custom manufacturing environment is strongly preferred.
- Strong written and verbal communication skills.
- Comfortable with ERP or order management software and with Microsoft Office or Google Workspace. Experience with Odoo is a plus.
- Excellent attention to detail and follow-through on open items.
- Ability to manage competing priorities and multiple active jobs without losing track of details.
- Bilingual English/Spanish is a plus.