Customer Service Representative

Customer Service Representative

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Itsmission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.

Reference number

2026-184304

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales administrator

Job title

Customer Service Representative

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

Order Management — Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.

Customer Communication — Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.

RMA & Warranty Coordination — Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.

Issue Resolution — Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

For 90+ years, Safran Aerosystems Oxygen Systems US (formerly Scott Aviation) has been a supplier of respiratory systems and components for aviation use. We have a reputation for commitment to quality and service and have always strived to support and delight our customers.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc.) provides oxygen systems and components for both commercial and military aircraft. Our products are currently flying on most operating aircraft, including rotary wing.

Our products include:

• Masks for crew and passengers on civilian and military aircraft

• Cylinders for storing oxygen onboard

• Chemical generators for producing oxygen

• Regulators of all types to control oxygen pressure and flow

• Valves to control the flow of oxygen

• Accessories to stow, mount, refill, monitor, dispense and discharge

We remain dedicated to the same levels of service and performance excellence which earned the company its stellar standing in the aviation industry.

But what else? (advantages, specificities, etc.)

Benefits include: Profit Sharing Plan, 401K Plan, Medical, Dental, and Vision Insurance, Flexible Spending, Health Savings Account, Life Insurance, Short and Long Term Disability, Vacation, 12 Holidays, Pet Insurance, Voluntary Benefits, Employee Assistance Program, Tuition Reimbursement, Training opportunities – 28 hours annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

*Candidates must be legally authorized to work in the United States without company sponsorship.

*All applicants must be a US citizen or US Permanent Resident (i.e., Green Card Holder)

*Relocation is not provided for this position.

Candidate skills & requirements

Preferably an Associates degree is Business Administration or management

Excellent written and verbal communication skills—professional, concise, and customer‑focused.

Strong problem‑solving skills and comfort working with cross‑functional teams.

Ability to manage multiple priorities in a fast‑paced environment."

Annual salary

$59,000 to $64,000 Commensurate on applicable experience.

Job location

Job location

North America, United States, New York

City (-ies)

225 Erie Street 14086 Lancaster, New York

Applicant criteria

Minimum education level achieved

Associate Degree

Minimum experience level required

More than 3 years

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes