Customer Service Representative

West Houston Electric | Greater Houston Area

Is This You?

Are you the person who stays calm when the phones are busy, enjoys helping people, and can turn a stressful customer situation into a positive experience?

Do you communicate clearly, stay organized, and take pride in making sure customers feel heard and taken care of?

West Houston Electric is looking for a Customer Service Representative (CSR) to be an important part of the customer experience. You’ll be one of the first people our customers interact with, helping them get the support they need and making sure their service experience starts off right.

If you’re friendly, dependable, organized, and comfortable handling multiple priorities, we’d love to hear from you.

Who We Are

West Houston Electric is a family-owned and operated electrical company that has proudly served the Greater Houston Area for more than 30 years.

Our team provides residential and commercial electrical services, including electrical repairs, installations, inspections, generators, lighting, EV chargers, outlets, breaker panels, surge protection, and emergency electrical services.

We believe in doing the job right, communicating clearly, and treating customers with honesty and respect. Our team is built around professionalism, reliability, craftsmanship, and customer satisfaction.

We also believe our employees are family and strive to create a collaborative environment where team members are valued and have opportunities to grow.

What You'll Be Doing

As a Customer Service Representative, you’ll help keep the customer experience running smoothly from the first phone call through the completion of their service.

Your responsibilities may include:

• Answering incoming customer calls and providing friendly, professional assistance
• Listening to customers, understanding their needs, and helping determine the appropriate next step
• Scheduling electrical service appointments accurately and efficiently
• Rescheduling or adjusting appointments when customer needs change
• Communicating appointment details clearly to customers and internal team members
• Coordinating with technicians and the service team to help keep the schedule running smoothly
• Handling customer questions about services, appointments, and general service information
• Following up with customers when additional communication is needed
• Maintaining accurate customer and appointment information
• Helping customers understand available service options, promotions, financing, or membership opportunities
• Handling customer concerns professionally and escalating issues when necessary
• Providing a positive customer experience on every interaction
• Supporting the team with administrative and customer-service tasks as needed

What You'll Bring

We’re looking for someone who is:

• Friendly, professional, and genuinely enjoys helping people
• An excellent verbal and written communicator
• Comfortable speaking with customers by phone
• Organized and able to manage multiple tasks at once
• Detail-oriented when entering customer and appointment information
• Calm and professional when dealing with frustrated or upset customers
• Reliable and dependable
• Comfortable working in a fast-paced service environment
• A team player who communicates well with coworkers
• Comfortable learning new technology, software, and processes
• Customer-focused and committed to providing a great experience

Previous customer service, call center, scheduling, dispatch, home services, HVAC, plumbing, electrical, or similar experience is a plus.

Why Work With West Houston Electric?

At West Houston Electric, you’re joining a company with a long-standing reputation in the Greater Houston community.

You’ll have the opportunity to:

• Work with a family-owned company with more than 30 years of industry experience
• Be part of a team that values professionalism and customer satisfaction
• Work in a collaborative, family-oriented environment
• Develop your customer service and communication skills
• Grow your career with a company that emphasizes training and advancement
• Make a direct impact on the experience customers have with the company

Hours & Schedule

Schedule details to be confirmed by West Houston Electric.

Because West Houston Electric provides emergency electrical support and promotes 24/7 customer assistance, the CSR role may require flexibility depending on the company's customer-service coverage and scheduling needs.

What You'll Earn

Comprehensive Benefits Package

• Employer-paid PPO medical insurance (available immediately)
• Weekly direct deposit
• Paid holidays and PTO
• SIMPLE IRA with 3% company match
• Overtime opportunities
• Ongoing paid technical and professional development
• Sales & Skills Training

OUR HIRING PROCESS

Positions are open now, and we move quickly for qualified candidates.

Our hiring process is designed to help us get to know you and determine whether the role is a good match for your skills and experience.

Apply online — about 5 minutes

Complete a short role-match questionnaire — sent by text

Complete the Go-Ready Skills Assessment

Record a short one-way video interview

Interview in person with our team

Participate in a ride-along/final evaluation

If you’re a strong match, we’ll move quickly through the process so you can take the next step toward joining our team.

Apply Now

If you’re a dependable, customer-focused professional who enjoys helping people, solving problems, and keeping things organized, we want to hear from you.

Join West Houston Electric and help create the kind of customer experience that keeps homeowners coming back and recommending us to others.

Equal Opportunity Employer

West Houston Electric is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.