Customer Service Representative - Junior

Customer Service Rep - Customer Service - Junior

Location: Framingham, MA

Onsite Flexibility: Remote

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $25.00 / Hour (USD)
• Schedule: 40 hours per week; must support EST normal business hours
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role is responsible for executing all activities of the Waste & Recycling Department. The position provides customer service to all US Store locations regarding Waste & Recycling related issues. It ensures the stores receive the right service, at the right frequency, matching the contracted Scope of Work with the Waste Haulers/Brokers. The role also ensures timely Compactor/baler repairs.

Key Responsibilities

• Respond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal.
• Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines.
• Monitor Service Channel platform to ensure Vendors are dispatching and completing Store work order requests in accordance with Contractual obligations.
• Communicate with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.
• Work to ensure waste/recycling services are in accordance with the TJX corporate Sustainability goals to reduce TJX's carbon footprint.
• Oversee the pick-up schedules for the hazardous waste program.
• Consult with Store Operations & Safety team regarding hazardous waste violations.
• Execute daily operation of Special Project initiatives from Store Operations partners.
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.

Required Skills

• Outstanding communication skills and phone call etiquette
• Ability to multitask and work in a fast-paced environment
• Ability to confidentially interact with all levels of Management
• Ability to embrace change/changes in priorities
• Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
• Strong ability to work as part of a team and be receptive to other points of view
• High attention to detail
• Flexible and willingness to work overtime as requested
• Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint)

Preferred Skills

• Service Channel experience preferred
• Retail Operations and/or Waste experience preferred

Required Experience

• 2 or more years of customer service experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a Fortune 100 global retail organization operating more than 5,200 off-price apparel and home fashions stores across ten countries. With a business model built on delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, the company has established one of the most distinctive value propositions in global retail. Professionals here include buyers, merchants, retail operations specialists, supply chain experts, corporate finance professionals, marketers, and technologists who thrive in a fast-paced, entrepreneurial environment with meaningful career development pathways.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-13966