Call Centers, Communication Skills, Customer Relations, Customer Support/Service, Ethernet Cable, Internet/Online Service, Microsoft Windows Operating System, Modems, Telephone Skills, USB, Webcams, Wi-Fi, Work From Home
Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a Customer Service Representative.
Position Type: - Contract
- Remote – located in: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, and WY.
Required:- Call center experience required.
- Excellent communication skills.
- Intermediate knowledge of computer applications.
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
- Required to provide own equipment.
- Training is conducted with cameras on, so a webcam is required during the first 2 weeks.
- Must demonstrate to maintain a productive, interruption-free remote work environment.
All Candidates must have:- Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via Ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION.
- Core i3 with 8GB of RAM or higher.
- Candidate must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net.
- Must have a minimum of Windows 10 on computer.
- Must have modem connection - Must be hardwired to your computer via Ethernet cable.
- Home computer, monitor and headset that will allow agent to answer calls. Must allow required software to be uploaded to their computer, and have USB headset that is CxOne/NICE compatible for incoming customer interactions.
- This is a fully remote position. Open to review resumes from applicants located in these markets: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, and WY.
- We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply.
- Can be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am. Please note: Cannot choose work schedule, but will be able to provide a shift preference during interview. Must be available to work on the 2nd and 3rd shift and at least one day of the weekend.
Responsibilities:- Answer phone calls from potential and existing customers.
- Ask specific questions to determine the reason for the call and then transfer to the appropriate department.
Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Arpit at 201-484-7318 to learn more.
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Hired by Matrix
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