Highlights
Representatives provide exceptional customer service by assisting clients with account-related inquiries, claims, debit card requests, password resets, lost or stolen cards, statement retrieval, and other account maintenance activities. Pay range: $20/hr to $21/hr Job Summary Health Benefits Solutions (HBS) supports consumers with Health Savings Accounts (HSAs) offered through employer-sponsored benefit plans.
Numbers & Facts
| Location | Jacksonville |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$21 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
Description
Pay range :$20/hr to $21/hr
Job Summary
Health Benefits Solutions (HBS) supports consumers with Health Savings Accounts (HSAs) offered through employer-sponsored benefit plans. Representatives provide exceptional customer service by assisting clients with account-related inquiries, claims, debit card requests, password resets, lost or stolen cards, statement retrieval, and other account maintenance activities. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment.
Key Responsibilities
- Provide clients and internal partners with clear, accurate, and complete information regarding Health Savings Accounts (HSAs).
- Assist customers with account inquiries, including:
- Filing claims
- Ordering or replacing debit cards
- Password resets
- Reporting lost or stolen cards
- Locating account statements
- Deliver high-quality customer service while meeting performance and quality standards.
- Authenticate customer information and adhere to company policies and procedures to minimize risk.
- Identify and escalate potential fraud or risk concerns when necessary.
- Navigate multiple systems and applications to research accounts and resolve customer issues efficiently.
- Maintain accurate documentation of customer interactions.
- Demonstrate professionalism, empathy, and a commitment to enhancing the customer experience.
- Handle confidential customer information with discretion and integrity.
Required Qualifications
- Minimum 2+ years of customer service experience (call center experience preferred).
- Strong customer service and problem-solving skills.
- Excellent verbal and written communication skills with strong grammar.
Benifits :
The Company offersthe following benefitsfor this position, subject to applicable eligibility requirements:
medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term
disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid
sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS
Applicable)
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
