Customer Service Representative

Job description:

Duck Duck Rooter Plumbing, Septic and Air Conditioning is a renowned service company based in Jacksonville, Florida. We are looking to hire an enthusiastic, reliable, customer service oriented and detail- oriented plumbing focused/customer service representative. The individual will answer phones, schedule incoming appointments and provide excellent customer care. Must work well with team members in a fast-paced environment.

Duties:

• Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
• Answer incoming calls and respond to customer emails in a professional and timely manner • Preforms out-bound calls to confirm customer appointments- must have experience in the plumbing industry septic experience a plus but not required
• Assist customers with product information, order status, and general inquiries
• Process orders, returns, and exchanges accurately and efficiently
• Maintain customer records and update information as needed
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities for process improvement to enhance the customer experience

Requirements:

• Must have a minimum of 2 years previous experience working for a plumbing or septic company in a customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in using computer systems and software applications
• Ability to work independently as well as part of a team

Benefits:

We invest in the whole you — your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

If you are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you.