Customer Service Representative - Jackson, Michigan

Customer Service Representative

America's Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first.

We're seeking a friendly and reliable Customer Service Representative to assist customers with claims, coordinate with service providers, and resolve issues in a professional and empathetic manner. The ideal candidate will have strong communication skills and a customer-first mindset. Prior customer service experience is strongly preferred. Our accredited Customer Service Representative (CSR) training program will help fully prepare you to serve our customers in a contact-center environment.

Responsibilities:

• Answering incoming calls from REALTORS® and homeowners
• Assist customers with filing new service requests and explaining the claims process
• Verify basic customer information, coverage limits, service fees, and contract terms
• Coordinate communication between customers and service technicians to ensure timely repairs
• Utilize our training and resources to determine covered and non-covered items
• Document all customer interactions accurately and completely
• Respond to customer complaints professionally and efficiently
• Enhance the customer's experience and promote customer retention through kind, courteous professionalism
• No outbound cold-calling, sales, debt collections, or telemarketing calls

Qualifications:

• Self-motivated professional with strong work ethic, integrity, and values
• Strong interpersonal and communication skills
• Ability to project a professional and knowledgeable demeanor
• Excellent time and resource management skills
• Experience with Microsoft Word, Excel, PowerPoint & Outlook

Required Education:

• High school or equivalent

Required Experience:

• Minimum one year of customer service experience preferred

What APHW Offers:

• Paid training
• Health insurance, dental, and vision
• 401k (matching)
• Paid holidays
• Paid time off (Up to 5 weeks)
• Short term and long-term disability
• Employee referral bonus
• Parenting time
• Attendance bonuses
• Ramsey SmartDollar
• ADP LifeMart & Life Care

Compensation: $16-$17 per hour based on experience

Training Hours: Monday-Friday, 8am-5pm for 8 weeks

Shift: Mid-shift (10am-11pm). Flexible, varying shifts and schedules available; must have open availability.

Location: In-person; Jackson, MI Corporate Office

APHW is an Equal Opportunity Employer. No person shall be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, height, weight, marital status, sexual orientation, or any other status protected by federal, state, or local law.

We are honored and excited to announce that our sales training program and manual have received accreditation by The CPD Standards Office, a company dedicated to high standards and results-driven training worldwide!