Customer service representative

The Customer Service Rep position is a Key Position within the team who is responsible for answering the phones, providing communication to health care providers, patients and other internal customers. They are responsible for coordinating and scheduling patient initial and refill shipments. Mustbe able to work 100% Onsite for training. After training is completed, monthly onsite rotation. Qualifications:

• 1 year of customer service experience preferrably in healthcare and/or pharmacy
• Call Center experience
• Excellent communication skills
• Show initiative and take an enthusiastic proactive approach to work
• Excellent telephone skills

• Show initiative and take an enthusiastic proactive approach to work
• Display excellent telephone skills
• Answers incoming phone calls and provides necessary information
• Contacting patients and gathering essential information for coordination of shipment of prescription
• Responsible for accurately and completely scheduling medication deliveries
• Maintains patient records accurately and completely
• Follows all applicable government regulations including HIPPA and compliance regulations
• Process prescription refills to include: refill confirmation when appropriate, review pending refills with the supervising staff, generate refill documentation and process third party claims adjudication
• Accurately process all orders in a timely manner

• Customer support
• Call Center Support
• Basic Computer Skills
• Telephone Etiquette
• Empathy
• 
  Qualifications
• Years of experience: 1 year
• Experience level: Experienced
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.