Customer Service Representative

Customer Service Representative

Coordinate, organize, administer, and liaison with team members and customers. Work with customers, their accounts and Account Executive to handle any issues the customers may have.    
 

CORE SKILLS 
Accuracy –  
Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise. 
Reliability –  
Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.  
Judgment –  
Makes reasonable and defensible decisions based on relevant information.  
Loyalty –  
Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority. 
Communication –  
Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives. 
 
JOB-SPECIFIC SKILLS 

 EXPERIENCE AND WORK REQUIREMENTS  

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS 
 
WORK ENVIRONMENT 
White-collar office environment. 
 
WORKPLACE TEMPERATURE 
Typical office. 
 
WORK CONDITIONS 
Office environment. 

NOISE LEVEL 
Mild. 
 
PHYSICAL SIGHT 
Able to read both hardcopy and computer-based text. 
 
LIFTING 
Up to 25 pounds.
 
PHYSICAL REQUIREMENTS 
Sitting for long periods of time.  
 
TRAVEL 

Travel to Fullerton warehouse is required.