Customer Service Representative Coordinate, organize, administer, and liaison with team members and customers. Work with customers, their accounts and Account Executive to handle any issues the customers may have. ESSENTIAL JOB FUNCTIONS
REQUIRED SKILLS AND ABILTIES CORE SKILLS Accuracy – Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise. Reliability – Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level. Judgment – Makes reasonable and defensible decisions based on relevant information. Loyalty – Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority. Communication – Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives. JOB-SPECIFIC SKILLS
JOB REQUIREMENTS EDUCATIONAL REQUIREMENTS
EXPERIENCE AND WORK REQUIREMENTS
MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS WORK ENVIRONMENT White-collar office environment. WORKPLACE TEMPERATURE Typical office. WORK CONDITIONS Office environment. NOISE LEVEL Mild. PHYSICAL SIGHT Able to read both hardcopy and computer-based text. LIFTING Up to 25 pounds. PHYSICAL REQUIREMENTS Sitting for long periods of time. TRAVEL Travel to Fullerton warehouse is required. |