Customer Service Representative
Suffolk Virginia
Office address: 116 Dill Road, Suffolk, VA 23434
Full-time, Monday-Friday, 8:00am - 5:00pm
Maritime Delivery Services - an OOCL Company
Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors.
What benefits do we offer?
- Medical
- Dental
- Vision
- 401K
- Vacation days
- Paid Sick days
- Paid Holidays
- Education Assistance
Job Duties:
- Ability to work with drivers, assisting, and finding solutions
- Set appointments with customers to maximize daily productivity
- General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals
- Input new loads in system
- Keep dispatch system updated with contact info and shipment delivery instructions
- Provide assistance to external/internal customers regarding inland transportation and company standards
- Measure and report performance of basic intermodal initiatives
- assist customer service with timely capacity changes and reschedule appointments as need
- Maintain and update dispatch system in accordance with Port of Virginia site
- Manage drivers with service issues, ELD issues, safety concerns
- Compile and process paperwork for quarterly fuel tax reporting
Qualifications:
- 1 year experience in Intermodal trucking office experience
- Strong data entry skills
Preferred Skills:
- Port of Virginia site experience
- General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
- Strong communication and interpersonal skills
- Be a team player - Interacts effectively with people externally and internally
- Proficiency in MS Word, MS Excel and MS Outlook
All employment is contingent upon the successful completion of a background check.
MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at maritimedeliveryservices.com.