Customer Service Representative - Insurance - St Cloud MN

When a deer jumps in front of someone's car or a hailstorm shreds their roof, the first person they talk to is us. We're looking for someone who can turn a stressful day into a "wow, that was easier than I expected" moment. If you like solving problems, making people's day better, and building a real career instead of just clocking in, keep reading.

The Simi Agency is an independent Farmers Insurance agency rooted in St. Cloud, protecting families and businesses across the region. We know our customers by name, we cheer each other on, and we care more about a great attitude than a perfect resume. Bring the people skills and we'll help you build the insurance know-how.

What's in it for you:

Competitive pay plus bonuses that reward the work you put in

A full-time, stable schedule: MondayFriday, 8:30am5pm

Paid training, so you learn while you earn

A close-knit local team where your work gets noticed and appreciated

A career path in insurance with room to grow your skills, responsibilities, and income

Salary Range: $38000.00 - $45000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Responsibilities

Be the friendly voice on the phone, in the inbox, and at the front desk

Solve real problems fast: policy changes, billing questions, payments, and ID cards

Add a new teen driver, swap in a new car, update coverage, and make it painless

Walk customers through reporting a claim, then follow up so no one feels forgotten

Review coverage and catch gaps before they turn into costly surprises

Keep customer records sharp in our agency management systems

Team up with our sales team on quotes, paperwork, and follow-up

Reach out at renewal time and help keep customers with us for years

Minnesota Property & Casualty license, or willingness to earn it before your start date

Customer service experience (insurance or office experience is a bonus, not a must)

A genuine enjoyment of talking with people, and an upbeat attitude on a busy phone day

Strong organization: you can juggle several things at once without letting details slip

Comfort picking up new computer systems and software quickly

Dependable, on time, and able to work in our St. Cloud office

If this sounds like you, we'd love to meet you. Apply now! Let us know whether you hold an insurance license now, or when you plan to get it.