Customer Service Representative (Inside Sales)

This role focuses on customer development, appointment scheduling, customer satisfaction after sales, completing post-installation paperwork, and presenting additional services or options to customers over the phone. • Strong phone sales skills and customer service experience; Home Improvement Industry experience preferred.

Company: The best roofing company of its kind in the Detroit and Grand Rapids markets. A 30-year-old, family-owned business providing roof replacement, storm restoration, siding, and gutters.
Position: Customer Sales Representative
This role focuses on customer development, appointment scheduling, customer satisfaction after sales, completing post-installation paperwork, and presenting additional services or options to customers over the phone.
Essential Duties & Responsibilities:
• Contact homeowners and schedule estimate appointments
• Call homeowners after installation to perform post-installation checks
• Confirm successful installation and customer satisfaction
• Complete final paperwork and approvals
• Present additional products, upgrades, or services when needed
Required Skills:
• Strong phone sales skills and customer service experience; Home Improvement Industry experience preferred
• Strong communication and customer service skills
• Ability to explain products and services clearly
• Attention to detail with paperwork and documentation
Position Offer
• Competitive Pay
• Career Growth
To Apply
Send your resume and phone number. Qualified applicants will be contacted for the next steps.

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