Customer Service Representative

SH-1105- Customer Service Rep, Indiana.

Professional Summary

Customer Service Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. Individuals will work an average of 22 hours per week at the Hoosier Lottery Headquarters.

Job Responsibilities

• Greet customers upon arrival in the Claims Center;
• Ensure all proper documentation is presented prior to claim processing.
• Sell lottery products daily including scratch and draw game products;
• Assist with nightly closing process when needed.
• Provide shift coverage for staff benefit time.
• Other duties as assigned.

Job Requirements

• High School diploma or equivalent;
• Excellent customer service skills;
• General knowledge of and ability to operate a telephone and cash register;
• Basic knowledge of clerical procedures, methods, and principles;
• Proficient with modern office equipment including computers, fax machines, and scanners

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