Customer Service Representative - Inbound

This role will review eligibility, manage cases, calculate and communicate fees, process payments, and provide support through phone and email. Our client is seeking a Customer Service Representative to guide members through an end-to-end account relinquishment process.

Customer Service Representative – Inbound

Location: Orlando, FL
Schedule: Monday–Friday, 10:30 AM–7:00 PM
Pay Rate: $18.00/hour

Position Summary
Our client is seeking a Customer Service Representative to guide members through an end-to-end account relinquishment process. This role will review eligibility, manage cases, calculate and communicate fees, process payments, and provide support through phone and email.

Responsibilities

• Review accounts and determine eligibility for the relinquishment program.
• Manage cases from initial qualification through cancellation confirmation.
• Calculate and communicate applicable fees using Excel.
• Process member payments and send required approval and confirmation letters.
• Handle approximately 15–20 inbound calls per day.
• Respond professionally to questions, objections, and fee-related concerns.
• Document interactions and case activity accurately.
• Identify appropriate escalations and follow established procedures.

Qualifications

• Strong customer service and communication skills.
• Ability to remain calm and professional during difficult conversations.
• Strong attention to detail and ability to work independently.
• Ability to take notes, learn processes quickly, and ask appropriate questions.
• Basic Excel skills.
• Previous remote work experience preferred.
• Experience in timeshare, real estate, collections, or customer service is helpful.

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