About the Role
Modalways is seeking a motivated and professional Customer Service Representative for immediate hire to support client communication and service operations. This role focuses on handling client inquiries, maintaining accurate records, and coordinating with internal teams to ensure a high-quality customer experience.
Key Responsibilities
- Respond to inbound client inquiries via phone, email, and internal systems
- Coordinate with internal departments to resolve client concerns
- Track open requests and ensure timely follow-up
- Support onboarding and service assistance for new clients
- Follow company procedures and customer service standards
- Provide general administrative support as needed
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to multitask in a professional office environment
- Basic computer proficiency (Microsoft Office / Google Workspace)
- Reliable, detail-oriented, and customer-focused
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
- Career growth within a technology-focused company
Employment Type: Full-Time, W-2 employee.