In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. This full-time opportunity is ideal for customer-focused professionals who enjoy helping others, working in a fast-paced environment, and delivering exceptional service.

Customer Service Representative

Location: Winchester, KY
Pay Rate: $15.38-$20.80 per hour
Schedule: Monday-Friday, 9:00 AM-5:30 PM or 9:30 AM-6:00 PM
Work Environment: On-Site

Position Overview

Adecco is seeking Customer Service Representatives to support a high-volume insurance program. This full-time opportunity is ideal for customer-focused professionals who enjoy helping others, working in a fast-paced environment, and delivering exceptional service.

Key Responsibilities

• Answer inbound customer calls and provide professional, courteous assistance.

• Guide customers through online applications and submission processes.

• Follow established call scripts and procedures.

• Accurately document customer interactions in internal systems.

• Research customer inquiries and escalate complex issues when appropriate.

• Maintain confidentiality and comply with HIPAA and privacy requirements.

• Complete all required training and certification programs.

Qualifications

• Previous customer service experience preferred.

• Strong verbal and written communication skills.

• Ability to multitask and remain organized in a fast-paced environment.

• Proficient with computers and internal software systems.

• Dependable, professional, and customer-focused.

• Fluent in spoken and written English.

• Ability to work on-site in Winchester, KY.

• Flexibility to work overtime and holidays as needed.

What We Offer

• Competitive hourly pay

• Full-time employment

• Valuable customer service and office experience

• Supportive team environment

• Opportunity to work with an established insurance services program

Important Information

This position is focused on helping customers by providing quality support and assistance.

• No cold calling

• No sales

• No collections

Apply Today

If you are dependable, motivated, and committed to providing excellent customer service, we encourage you to apply today or submit your resume to Adecco for consideration.

Adecco is an Equal Opportunity Employer.

Pay Details: $15.38 to $20.80 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.