Location: East Dundee, IL (Moving to Elgin in January of 2027)
Compensation: $20-$25/hour, based on experience + Commission!
Schedule: 40+ hours weekly | Monday through Friday | 7:30 AM-4:30 PM
Build relationships. Keep customers informed. Help our service team stay on track.
JNL Climate Control is growing our team and looking for a personable, organized, and dependable Customer Service Representative who enjoys working with people and knows how to keep things moving in a busy service environment.
What We Offer
- 75% Company-covered Health Insurance for the Employee
- Up to 50% Company-covered Health Insurance for the Dependents
- 50% Company-covered Dental & Vision Insurance
- 401K Retirement program with company match
- $25k Life Insurance
- Paid vacation time depending on experience and tenure
- Six paid holidays annually
- Ongoing professional development
What We're Looking For
- Minimum 1 year of customer service or client relations experience
- Experience in HVAC or any trade is a big plus
- Service coordination or dispatching experience is preferred
- Professional phone presence
- Strong interpersonal and written communication skills
- Ability to organize and prioritize multiple tasks at once
- Comfortable adapting to last-minute scheduling changes
- Solid computer skills and ability to learn new systems
- Familiarity with ServiceTitan is a plus
- Reliable, detail-oriented, and able to work well as part of a team
- Genuine commitment to providing an excellent client experience
What You'll Be Doing
- Serve as a primary point of contact for customers by phone and email
- Build positive relationships with new and existing clients
- Coordinate service appointments based on customer needs and technician availability
- Follow up with customers regarding appointments, service needs, and outstanding questions
- Update customer accounts, appointment details, and service information in company systems
- Communicate closely with technicians, sales representatives, and office team members
- Assist customers with questions and work toward timely, professional resolutions
- Adjust schedules as priorities change and help keep daily operations running smoothly
- Deliver a consistently friendly and professional customer experience
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