CUSTOMER SERVICE REPRESENTATIVE III

CUSTOMER SERVICE REPRESENTATIVE III

Salary

$1,750.40 - $2,145.60 Biweekly

Location

Houston, TX

Job Type

Full Time

Job Number

39341

Department

Houston Airport System

Opening Date

08/12/2026

Closing Date

8/18/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications will be accepted from: All Persons Interested

Division/ Section: HAS-INF Fleet Admin.

Workdays & Hours: Monday through Friday 8:00am - 5:00pm (subject to change)

PURPOSE OF DIVISION

The purpose of Infrastructure Fleet Maintenance Services is to manage, maintain, and ensure the safety and reliability of Houston Airport System (HAS) vehicles and equipment. Fleet Maintenance is responsible for performing repairs, preventive maintenance, and inspections to support the operational needs of HAS. In addition, Fleet Maintenance manages and maintains facilities, maintenance shops, tools, and shop equipment, ensuring these resources remain safe, functional, and available to support airport operations.

PURPOSE OF THE POSITION

The Customer Service Representative III is responsible to the Assistant Customer Service Manager of Infrastructure- Fleet Maintenance Services to provide rolling stock quotes from third party vendors, reviewing Service Level Agreement (SLA), vehicle forecast plans and production of fleet related programs. Serves as lead person and directs technical personnel to develop and review outside services repair recommendations. Interfaces with departments and outside agencies or firms to discuss programs and projects.

The Customer Service Representative III, serves as liaison between City personnel and contractors through effective management of resources, ensure the reliability and sustainability of one of Houston Airports major critical asset systems, Fleet Maintenance Services.

"Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."

The Customer Service Representative III responsibilities of this position include, but are not limited to:

• Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies.
• Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality.
• Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers.
• May request field investigations through work orders; updates work orders and customers on findings or resolutions.
• May function in a lead capacity or serve as a shift leader of Customer Service Representatives or interns. Acts as liaison and trainer to interns and customer service staff members.
• Performs review of asset disposal units and prepares units for auction.
• Conducts assessment of rolling stock equipment and provides recommendation to Assistant Customer Service Manager for vehicle replacement.
• Performs other related duties as requested

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS

Three years of administrative or customer service-related experience are required.

Substitutions: Associate's degree may be substituted for up to two years of experience. Bachelors degree may be substituted for the years of experience.

LICENSE REQUIREMENTS

May require a valid Texas drivers license and compliance with the City of Houstons policy on driving.

PREFERENCES

• Preference will be given to applicants with M-5 Asset Works Fleet Management System experience or any other Fleet Management Software exposure.
• MS Office 360 or higher with two or more years of experience with Excel.
• Experience in SAP functions for requisitions, invoices and receivables will receive preference
• ASE Certifications is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade: 16

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1043). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1043). (TTY 7-1-1).

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Are you a Houston Airport System employee?

• Yes
• No

03

What is the highest level of education you have completed?

• Less than High School Diploma/GED
• High School Diploma/GED
• Associate's degree
• Bachelots degree or higher

04

Please indicate the degree concentration you obtain. ("See resume" is not acceptable, if statement does not apply, please insert N/A)

05

How many verifiable years in customer service or administrative related experience you have?

• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years or more
• No experience

06

Based on the years selected above, please describe your administrative or customer service experience as it relates to this position with AUTOMOTIVE MAINTENANCE. (See Resume is not acceptable, if there is no experience, please enter N/A.)

07

Please indicate the certificate/degree concentration in Automotive Technology you obtained or related to the position. ("See Resume" is not acceptable, if statement does not apply, please insert N/A)

08

How many years of directly related professional experience in Automotive Maintenance or a closely related field do you possess?

• Less than 2 Years
• 2 to less than 4 years
• 5 to less than 7 years
• 7 years or more
• No experience

09

Based on the years selected above, please describe your directly related professional experience in Automotive Maintenance or a closely related field and enter the companys name where you earned the experience. (See Resume is not acceptable, if there is no experience, please enter N/A.)

10

Do you have verifiable experience performing Automotive Maintenance support functions in maintenance and repair of various parts, tools, materials, supplies, equipment, inventory or surplus property?

• Yes
• No

11

If your answer is Yes, to question #10, please describe and enter the companys name where you earned the experience. (See Resume is not acceptable, if there is no experience, please enter N/A.)

12

Do you have any ASE Certifications?

• Yes
• No

13

If you are ASE certified, please indicate which ASE certification(s) you currently possess.

• Automotive and Light Trucks
• Collision Repair & Refinish
• Alternative Fuels
• Automotive Maintenance and Light Repair
• Advance Engine Performance Specialist
• Light Duty Hybrid/Electric Vehicle Specialist
• Parts Specialist
• Medium-Heavy Truck Certification
• ASE Military Tactical Wheeled Vehicle Certification
• None of above

14

How many years of automotive and/or parts experience do you have?

• Less than 2 years
• 2 years to 4 Years
• 4 years to 6 years
• 6 years or More
• No experience

15

Please indicate which of the following applications/programs you have experience with? (check all that apply)

• M-5 Asset Works Fleet Management System
• Fleet Management Software exposure
• EAM Hexagon
• Other
• None of the above

16

Please select the verifiable years of experience working with the applications/programs selected in Question #15?

• Less than 2 years
• 2 years to 4 years
• 4 years or more
• No experience

17

Do you have experience reviewing vehicle specification quotes? If Yes, please explain. (See Resume is not acceptable, if there is no experience, please enter N/A.)

18

Do you have a valid driver's license?

• Yes
• No

19

Are you a City of Houston employee?

• Yes
• No

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/