Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools. Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
Numbers & Facts
Location
Foxboro, MA
Salary
$22–$25 Per Hour
Description
Title: CSR - Planner Customer Service Rep
Location: Foxboro, Massachusetts
Schedule: 7:30- 4 Monday to Friday
Duration: 6 months with renewals Possible conversion to full-time employment.
Bill Rate: $22.00 - $25.00 per hour Duties:
Take customer order entries and assign work to other team members.
Uses Salesforce to interpret requests and assign tasks.
Interview process:
1st round: Video conference
2nd/final round: Onsite at the factory
About the Facility
Instrumentation materials are manufactured at this facility.
Engineering-focused plant/factory environment.
Team consists of approximately 20 people.
Mix of Customer Service Representatives, Planning, and Purchasing professionals.
Diverse team with varied backgrounds and cultures.
Collaborative environment where everyone has opportunities to lead and participate in team meetings.
Key Responsibilities
Interface with internal and external customers.
Coordinate activities with client functional areas including:
Manufacturing
Sales
Distribution
Field Service
Handle customer complaints and inquiries accurately and promptly, including:
Order status
Production updates
Delivery inquiries
Billing inquiries
Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
Coordinate with customers regarding:
Product selection
Order placement
Delivery schedules
Expediting requests
Proactively solving customer issues to improve customer satisfaction and relationships.
Provide product information, including some technical information when necessary.
Systems and Software
SAP
Quote to Cash
Intranet
Buy Automation
Extranet
Shared Drives
External Account Websites
Must Have
Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
Strong MS Office use.
Strong relationship-building skills with both internal and external stakeholders.
Strong mediation, negotiation, and facilitation skills.
Working knowledge of Client Windows operating systems.