The Customer Service Representative II supports Parts Customer Support within the Lifecycle Performance Services team, managing customer accounts, technical support requests, and purchase orders.
They build strong customer relationships, assist with product inquiries, upsell services, and ensure timely processing of orders using ERP systems.
Key responsibilities include collaborating with team members, monitoring orders, providing technical advice, resolving customer concerns, and managing open orders to closure.
Ideal candidates possess strong technical aptitude, knowledge of material handling or e-commerce industries, excellent communication, attention to detail, and proficiency in ERP, Word, and Excel.
Requirements include a high school diploma, 2-4 years of related experience, and a customer-focused, results-driven attitude.
This role emphasizes teamwork, professionalism, and a commitment to delivering exceptional customer service.