Customer Service Representative - Manufacturing (ERP / Epicor)
Location: Des Plaines, IL
Pay: $22.00 - $24.00 / hour
Hours: Monday - Friday, 7:30 AM to 4:00 PM
Position Type: Full-Time
Job Overview:
We are seeking articulate, tech-savvy, and detail-oriented Customer Service Representative in Des Plaines, IL. The ideal candidate has direct experience in a manufacturing environment and proven stability in their work history. You will play a crucial role in managing client accounts, processing orders, and navigating the ERP system (Epicor/Vantage).
Key Responsibilities:
Customer Support: Respond promptly and professionally to client inquiries via phone, email, and chat.
Order & Account Management: Process orders, coordinate client requirements, and update account details with high accuracy.
ERP & Data Entry: Efficiently navigate Epicor/Vantage to input data, track orders, and resolve account issues.
Proactive Follow-Up: Conduct outbound calls to follow up on customer requests, gather feedback, and share product updates.
Problem Resolution: Utilize active listening and critical thinking to troubleshoot client concerns effectively.
Qualifications & Requirements:
- Industry Experience: Background in manufacturing customer service or a industrial call center (preferred).
- Technical Aptitude: Tech-savvy with strong data entry skills; hands-on experience with ERP systems (Epicor/Vantage) or CRM software is a major plus.
- Work History: Demonstrated longevity and reliability with past employers.
- Communication: Exceptional verbal and written English skills; bilingual abilities are a plus.
- Core Competencies: Strong attention to detail, problem-solving mindset, and professional phone etiquette.
Why Apply?
- Competitive hourly pay ($22 - $24/hr.)
- Stable, full-time day shift hours (7:30 AM - 4:00 PM)
- Collaborative manufacturing team environment