Job Title: Customer Service Representative II (Bilingual – English/Spanish)
Company: Norbeck Technologies, Inc.
Work Location: Pueblo Distribution Center, 31451 United Avenue, Pueblo, CO 81001 (On-site)
Job Type: Full-Time
Shift: Monday – Friday, 6:30 AM – 3:00 PM
Security Clearance: Public Trust / Background Check required
About the Role
Norbeck Technologies is seeking a bilingual Customer Service Representative II to support federal distribution and fulfillment operations at the U.S. Government Publishing Office (GPO) Pueblo Distribution Center in Pueblo, CO. You will serve as a primary contact providing professional customer support to English and Spanish-speaking callers and correspondents.
Key Responsibilities
- Deliver professional customer support via phone, email, and written correspondence.
- Answer inbound inquiries, clarify customer needs, research issues, and resolve complaints.
- Perform accurate data entry, mail processing, reporting, and database updates.
- Import order files and assist with website content updates as directed.
- Troubleshoot complex matters and escalate to supervisory staff when necessary.
Qualifications & Requirements
- Language: Fluent in spoken and written English and Spanish (Required).
- Experience: Minimum 1 year of customer service or call center experience.
- Education: High School Diploma or GED equivalent.
- Technical Skills: Strong proficiency in Microsoft Office, with emphasis on Excel.
- Must pass a federal background check/investigation and drug screening.