Our Mission in Customer Service
To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.
What You’ll Own
- Manage the full order lifecycle from PO to delivery
• Enter orders accurately (pricing, lead times, item details)
• Serve as the primary customer contact and resolve issues
• Prepare quotes and freight estimates
• Partner with sales and operations to drive outcomes
• Maintain CRM updates and accurate customer records
Day in the Life
- Review priorities and incoming orders as assigned
- Process orders and coordinate internally
- Support customers and sales partners
- Work on quotes and problem resolution
- Follow-ups and system updates
What You Bring
- 5+ years of customer service experience
• B2B experience, preferably at a manufacturing company
• Strong organizational skills and attention to detail
• Excellent communication and an ownership mindset - Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred)
• Strong business references that speak to reliability, ownership, and performance
Benefits
- Competitive hourly pay
• Performance-based growth
• PTO, health, dental, and vision
• 401(k) with company match
• Overtime opportunities
Pay
$20–$25/hour (based on experience, performance & attitude)
Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band
“Marco Company is an Equal Employment Opportunity (EEO) employer.”